Return policy

Cancellation

We accept order cancellations before the product is shipped or produced. If you cancel the order, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It also must be in the original packaging. To complete the return, we need a receipt or proof of purchase. Please do not send the purchase back to the manufacturer.

Customers will be charged shipping costs (including returns) only once; no restocking fees will be charged for returning a product.

Refunds (if applicable)

Once we receive and inspect your return, we will email you a notification of receipt. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank. Often, there is processing time before a refund is recorded. If you’ve done all this and still haven’t received your refund, contact us at service@zexaro.store

Contact our customer service at service@zexaro.store to get the return address.